Frequently Asked Questions

When will I receive my first Exotic S Collection shipment?

We ship every Wednesday for most items, so that we can coordinate your order and ensure perfecting it for packaging. Once you choose your item or items, we will show you your shipment date prior to checkout. We ship with USPS First class and priority mail. In most cases, boxes are delivered within 2-3 business days.


Does Exotic S Collection ship internationally?

We currently ship anywhere in the United States (Including places like Guam) anywhere in Canada (for an extra shipping fee). We do not ship internationally outside of Canada at this time.


Why is my personal and credit card information safe?

Yes, your personal information is safe. See privacy policy forum for more information.


How much is shipping?

There are different shipping options to choose from, whether its flat rate, priority or standard shipping. The price will be calculated based on shipping address.


What if order arrives with missing or incorrect item?

Customer can proceed to take picture of damage goods and proceed to the steps for a refund or exchange. See more information in Return, Refund and Exchange policy forum.

Can I wash the hair bundles?

Yes, you can wash the hair bundles, it can be permed and it can do everything your natural hair can do. 

How many hair bundles can make a full head?

Normally, the weight of 1 bundle is 95G-105G. We suggest you to take 3-4 bundles for a full head, especially for the length from 24 inch to 30 inch, 4 bundles are necessary.

I have bought something but seen it at a different price on your website.

As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.


What if my order delivery was delayed?

We will deliver your order on time, under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

How to track my order?

When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.

What types of payment do you accept?

We accept the following payment methods:   


Credit Cards: Visa Card, MasterCard, and American Express. 


*We firstly recommend you use Paypal.

Can I dyed /bleached the hair?

Yes, our hairs are 100% human virgin hair as well as 100% raw hair and all our natural color hair can be dyed or bleached to #27.

Will this hair hold curls well?

Yes, our hair can hold curls beautifully.


Tips :

Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.